AI-ENHANCED SATISFACTION GUARANTEE

Drive your success with confidence, measurable results, and zero risk at every phase.

At Luminary Catalyst Insights™ LLC, we are dedicated to delivering measurable value and ensuring your success. Notably, our AI-Enhanced Satisfaction Guarantee, designed exclusively for new clients, offers transparency, flexibility, and confidence. This approach ensures risk-free consulting outcomes powered by AI-enhanced insights. Below, we explain how the guarantee works, what’s covered, and the steps for feedback, payments, and reviews.

This Satisfaction Guarantee applies exclusively to first-time clients engaging in their first project with Luminary Catalyst Insights™. It’s designed to eliminate hesitation and create early confidence. From experience, returning clients haven’t needed a formal guarantee—and none have asked—because our partnerships are built on clear results, mutual trust, and consistent follow-through.

Effective Date: 01/01/2025

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How Our AI-Enhanced Satisfaction Guarantee Works

1. Phased Delivery for Transparency and Control

• We divide projects into clearly defined phases with specific objectives and deliverables, supported by our AI-enhanced consulting strategies to drive measurable results.
• This phased approach allows you to evaluate progress, provide input, and ensure alignment at every step.
• Each phase milestone is mutually agreed upon before the project begins to ensure clarity and alignment.

2. Payment for Phase 1

• Clients must submit payment for Phase 1 before the project officially starts.
• Payments for subsequent phases follow a pre-scheduled timeline based on the agreed project plan.
• Work on each phase begins only after receiving the corresponding payment.

3. Two-Business-Day Buffer Between Phases

• After completing each phase, the next phase begins following a 2-business-day buffer period, unless you explicitly approve proceeding sooner.
• This buffer provides time to review deliverables, offer feedback, or request a formal review.
• The 2-business-day buffer begins the morning after we deliver your phase results and includes two full business days. For example, if we deliver results any time on a Monday, the buffer includes Tuesday and Wednesday. Assuming no issues are raised and payment has been received, the next phase begins Thursday morning.

4. Feedback Built Into the Process

• Regular feedback plays an integral role in our approach, gathered during scheduled meetings such as video calls or in-person sessions.
• This feedback ensures ongoing alignment without requiring a pause in the project timeline.
• Effective human-AI collaboration plays a crucial role in shaping consumer trust and satisfaction.
  Learn more about the impact of human-AI collaboration on consumer evaluation in this PubMed Central article.

5. Formal Review Option

• You may request a formal review of any phase during the 2-business-day buffer period before the next phase begins.
• If you request a formal review, work on subsequent phases pauses until concerns are resolved.

6. Revisions and Refunds

• When concerns arise, we collaborate with you to resolve them through reasonable revisions.
• If we cannot resolve the issues, you may request a refund for the phase under review.

7. Refund Limitations

• Refunds apply only to the most recent phase under review.
• If we grant a refund, all subsequent phases become non-refundable to preserve the project’s integrity.

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Refund Policy

Scope of Refunds

• Refunds cover consulting fees for the phase under review, ensuring that our AI-Enhanced Consulting Satisfaction Guarantee protects your investment.
• Exclusions: Pre-approved costs for third-party services, such as survey fielding or software, are non-refundable.
• AI-human hybrid models enhance research accuracy, ensuring data-driven consulting delivers optimal results.
  Explore this Sage Journals article on how AI-human hybrids improve marketing research effectiveness.

Refund Process

• Submit a refund request within the 2-business-day buffer period following delivery of a phase.
• We knowledge your request within 2 business days.
• If concerns remain unresolved, we process approved refunds within 10 business days to the original payment method.

Limitations on Refunds

Refunds are not available for:

• Delays or dissatisfaction resulting from incomplete or inaccurate information provided by the client.
• Changes in project scope initiated by the client after a phase begins.
• Phases deemed approved if no refund request is submitted within the 2-business-day review buffer.

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Exclusions

The following are not covered under the Satisfaction Guarantee:

• Pre-Approved Costs: Non-refundable expenses for third-party services.
• Prior Phases: Refunds apply only to the most recent phase. Previous phases become non-refundable once the next phase begins.
• Client-Driven Issues: Refunds are not available for delays or dissatisfaction caused by client-provided errors or omissions.
• Force Majeure: Disruptions caused by natural disasters, technical failures, or other events beyond our control.

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Frequently Asked Questions

Q: What happens if I need a formal review of a phase?
You may request a formal review during the 2-business-day buffer period. Work on the next phase will pause until concerns are addressed.

Q: When does work on the next phase begin?
Work begins after a 2-business-day buffer period following delivery of the prior phase’s results, unless you approve moving forward sooner. For example, if results are shared on a Monday, the next phase begins Thursday morning (assuming payment has been received and no review has been requested).

Q: What qualifies as a "phase" in my project?
A phase may reflect an entire methodology (e.g., focus groups or survey), or a milestone within a single-methodology project (e.g., finalized questionnaire or screener). All phases are clearly defined and mutually agreed upon before the project starts.

Q: How is feedback handled during the project?
Feedback is gathered during scheduled meetings, such as video calls or in-person sessions. This process ensures alignment without pausing the project timeline.

Q: Can I request refunds for multiple phases?
No. Refunds apply only to the most recent phase under review. If a refund is granted, subsequent phases become non-refundable.

Q: Does this Satisfaction Guarantee apply to returning clients?
No, this guarantee is reserved exclusively for first-time clients engaging in their first project with Luminary Catalyst Insights™. It’s designed to build early confidence and eliminate hesitation when starting a new relationship. In practice, returning clients haven’t needed a formal guarantee—and none have asked—because our partnerships are built on clear results, mutual trust, and consistent follow-through.

Q: What happens if payment for the next phase is delayed?
Work on any phase begins only after we receive payment for that phase. Delayed payments may lead to adjustments in the project timeline.

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Why We Offer Our AI-Enhanced Satisfaction Guarantee

We believe that trust and collaboration are the foundation of a successful partnership. Therefore, our AI-Enhanced Consulting Satisfaction Guarantee ensures clarity, flexibility, and confidence—empowering your business to move forward with minimal risk, maximum value, and data-driven consulting success.

AI-augmented strategies are driving operational efficiency and measurable business growth in retail and beyond.
Learn more in this American Public University article on AI's role in improving retail efficiency.